Here’s an example editorial complaints policy page for a CBD blog like cbdhempwise.com:
Editorial Complaints Policy
At CBD Hemp Wise, we are committed to providing high-quality, accurate, and impartial information about CBD and related topics to our readers. We strive to ensure that all of our content is well-researched, factually accurate, and up-to-date. However, if you feel that any of our content has fallen short of these standards, we encourage you to let us know.
How to make a complaint
If you wish to make a complaint about any of our content, please contact us using the details below:
Email: [email protected]
Please provide the following information when making a complaint:
Your name and contact details (email, phone number or postal address)
Details of the content you are complaining about (including the date of publication and the title or URL of the article)
The reason for your complaint, including specific details of any factual inaccuracies, errors or omissions
What we will do
We take all complaints seriously and will investigate each complaint thoroughly. We aim to acknowledge all complaints within two working days of receipt and to respond in full within 14 working days. If we are unable to respond within this time frame, we will contact you to let you know when you can expect a full response.
We will review the content in question and, where necessary, we will make changes to ensure that it meets our editorial standards. If we find that any content contains factual inaccuracies, we will correct them as soon as possible and will publish a correction notice.
What we won’t do
We will not publish complaints that are abusive or offensive in nature, or that contain personal attacks on our writers or editors. We reserve the right to refuse to publish complaints that we believe to be frivolous or vexatious.
If you are not satisfied with our response
If you are not satisfied with our response to your complaint, you may refer your complaint to the Independent Press Standards Organisation (IPSO). IPSO is an independent body that enforces high journalistic standards, and its remit includes online publications like CBD Hemp Wise.
Contact details for IPSO:
Email: [email protected]
Phone: 0300 123 2220
Postal address: IPSO, Gate House, 1 Farringdon Street, London EC4M 7LG
We are committed to maintaining the highest standards of editorial integrity and take all complaints seriously. Thank you for taking the time to provide us with feedback.